Customer Influencing

Bring customer service directly to your customers.

With the panoply of information available on the Internet, it's impossible to know where your customers are receiving advice and support – or whether it's accurate. Of course, many companies offer assistance through their own toll-free hotlines and website databases. But many consumers simply turn to where they feel most comfortable: they read blog comments, inquire on message boards, or use popular search engines. Misunderstandings or negative opinions about a company are often the result of these outside searches for information.

Confluence Media can reach your customers anywhere on the web, and act on your behalf.

We first familiarize ourselves with your company's products and services. We gather the technical and factual expertise required to address any customer service issues. We seek out your customers wherever they might be convening on the web: in forums, web journals, discussion boards, and a myriad of other locations. With our enhanced technology and reporting capabilities we scan over 10 million online websites and communities for questions and issues related to your company and, acting as company representatives, we address these difficulties with your official policies, procedures and advice. We also refer customers back to your own corporate website, enhancing your ability to interact with every customer personally and enforcing your control over the quality of service they receive.

In addition, Confluence Media compiles data about the nature of questions and issues customers have concerning your company and its products, carefully noting reoccurring difficulties. The net results of these findings are organized into concise, user-friendly reports for your review. These valuable studies enable you to address common problems at higher levels of efficiency and become aware of the criticisms and praises your customers have to offer.

Confluence Media provides customer service where customers are most comfortable.