Social Influencing

Bring Customer Service directly to your clients.

With the panoply of information available on the internet, it's impossible to know where your customers are receiving advice and support – or whether it's accurate. Of course, many companies offer such assistance through their own toll-free hotlines and website databases. But many consumers simply turn to where they feel most comfortable: they post blog comments, inquire on message boards, or use popular search engines. Who knows what misunderstandings or negative opinions regarding your company are the result of these outside searches for information?

Confluence Media can reach your clients anywhere on the web.

Through extensive discussions with you, we first familiarize ourselves with your company's products and philosophies. We gather the technical and factual expertise required to address any customer service issues. We then seek out your customers wherever they might be convening on the web: in forums, web journals, discussion boards, and a myriad of other locations. Via enhanced technology and reporting capabilities we scan over 10 million online websites and communities for questions and issues related to your company and, acting as company representatives, we address these difficulties with your official policies, procedures and advice. We also refer customers back to your own corporate website, enhancing your ability to interact with every client personally and enforcing your control over the quality of service they receive.

In addition, Confluence Media compiles data about the nature of questions and issues customers have concerning your company and its products, carefully noting reoccurring difficulties. The net results of these findings are organized into concise, user-friendly reports for your review. These valuable studies enable you to address common problems at higher levels of efficiency and become aware of the criticisms and praises your clients have to offer.

Offer Customer Service in the comfort of your clients' surroundings with Confluence Media